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Terms / Privacy / Cookies

Payments

We use Paypal's industry-leading secure system to process payments. You don't need a Paypal account to pay this way. The system works just like any other merchant payment system. Simply enter your credit card details and submit your payment. We also accept bank transfers. If you wish to pay by card via telephone, please ring us on 01324 841353 during our office hours.

To pay by bank transfer, please transfer your payment in GBP ONLY to the following account:

Bank Name: Cooperative Bank
Bank Account Number: 68110233
Sort Code: 08-92-50
BIC: CPBKGB22
IBAN: GB20CPBK08925068110233

PLEASE NOTE: Payment must be made via bank transfer within 7 days of placing your order, else your order will be cancelled. You must include your order number with your payment. Please ensure your payment is made IN FULL and allows for any fees charged by your bank. Bank transfers received without an order number or in the wrong amount may be refused and returned to the sender. Orders paid by bank transfer will take an additional 24 hours to dispatch. The option to pay by bank transfer may be unavailable during holidays and certain promotions.

Order Processing

Orders may be placed through our website at www.gracefruit.com. We also accept orders by telephone and by email. We strive to ship orders within one business day of receipt, but during busy times it may take longer. Please see our Delivery Information page for up-to-date shipping and turnaround times.

Once received, orders cannot be amended. We are unable to add items to paid orders.

Sampler packs are limited to three (3) per order.

Backorders

While we try to maintain a constant stock of all of our items, we do sometimes run out. We will make every effort to update the site immediately to reflect this, but occasionally, orders do slip through. If this should happen, we will simply delete the out-of-stock item from your order, refund the purchase price of the item, and process your order as normal. We will also notify you by email.

Returns & Cancellations

We are unable to accept returns on fragrance or flavour oil. Goods other than fragrance or flavour oils may be returned if they are deemed unsatisfactory by the customer. We will accept returns of unused products within fourteen days of purchase. To return a product, please contact us via email for instructions on how to handle the return. Do NOT send any items back to us without prior arrangement. Your statutory rights are not affected.

In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage, you must retain all packaging. We will ask for photos in order to submit a claim to our carrier.

Cancellation must be made within fourteen days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. Return postage for any cancelled order is the responsibility of the buyer.

Pricing

While we strive to maintain the lowest possible prices at all times, it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without notice. Our prices are displayed both with VAT of 20% and without VAT.

Delivery Information

For UK delivery, we are now shipping exclusively by courier. Please allow up to two (2) business days for UK delivery when choosing our UK Express Delivery option and up to five (5) business days when choosing UK Economy Delivery. Please note that our rates do not cover BFPOs, Channel Islands, Northern Ireland, or the Scottish Islands. There will be an additional charge to send to these destinations. We do not offer Saturday deliveries. All delivery times quoted are subject to collection by our courier.

We are happy to ship internationally and strive to keep shipping fast and affordable. For parcels being shipped within the Mainland EU, please allow up to ten (10) business days for delivery. Non-EU shipments may take up to thirty (30) days due to customs regulations in those countries. Gracefruit Limited is not responsible for any duties levied by customs.

Orders are shipped daily, Monday through Friday.

Please ensure your delivery address is correct as we cannot be responsible for parcels delivered to an incorrectly provided address. There will will be an additional delivery charge for parcels redirected to any address other than the delivery address provided by the customer at checkout.

We are happy to ship to homes and businesses, but we are no longer able to ship to hotels. Please provide a residential or business address for delivery as our courier will not delivery to a PO box.

If a customer has not received their parcel within the time frames below, they MUST contact us straight away.

  • UK customers - three business days from date of dispatch
  • EU customers - ten business days from date of dispatch
  • NON-EU Customers - must allow up to 30 days

Secondary Carriers and Forwarding Agencies

If a customer chooses to use their own carrier or forwarding agency, Gracefruit Limited is not liable or responsible for any loss or damage incurred once the order is in possession of said carrier or agency. Once the parcel has been signed for by the secondary carrier or forwarding agency, our liability ends.

VAT information

Our prices are displayed both with VAT and without. VAT of 20% will be added to all orders.

If you have a valid EU VAT number or you are having your goods shipped to a non-EU country, please submit our VAT Enquiry Form so that we can update your account and ensure that VAT will not be added to your order. VAT will be added to all UK orders.

Please note that all VAT-exempt orders MUST be delivered to the physical address of the owner of the VAT number. We can not ship a VAT-exempt order to an alternate address.

Our VAT number is: 935 8115 14
Our EORI number is GB 935 8115 14000

Disclaimer

Our products are for external use only. While all of our fragrance oils are toiletry grade, some can be harmful to skin and eyes in an undiluted from, so please take precautions when handling them. Please be aware that fragrance oils are not perfumes and should not be applied directly to skin. Refer to the MSDS for proper handling, disposal, and safe usage limits.

Gracefruit Limited accepts no responsibility for the mishandling or misuse of any of our products. It is the buyer's responsibility to check documentation before purchase and test compatibility before proceeding with manufacture using our raw materials and/or packaging materials. Gracefruit Limited cannot be held liable for products made using our formulas, raw materials, or packaging materials.

Photographs used on our website are used for illustrative purposes only, and no guarantees are made on the basis of any of our photographs.

Please be aware that when buying goods on the internet, you are entering into a legally binding contract. The contract between the customer and Gracefruit Limited begins once an order has been paid for by the customer. If you feel you have made an error when placing your order, please contact us so that we can make the correction. UK laws are applicable.

Privacy Statement

Your personal information is kept confidential. We do not save or hold credit card information. We do not share your information with any other party (except carefully chosen couriers to deliver products where required).

Use of Cookies by Gracefruit Limited

Here you will find information on the cookies used when a visitor accesses the Gracefruit Limited website. It also contains information on how to delete these cookies and is an extension of the Gracefruit Limited privacy policy.

 

Removing Cookies

Gracefruit Limited does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

Gracefruit Limited Cookies

This is a list of the main cookies set by the Gracefruit Limited website, and what each is used for.

Cookie Name Description
Gracefruit E-Commerce Website sid_customer
chkcookie
These cookies are essential for our online shop to function – when you add products to your basket or perform other shopping tasks on this website, these cookies allow us to track such things as items placed in your basket so that you are able to buy through our website. The sid_customer cookie is deleted 14 days after you close your browser so that you can easily return within 2 weeks and still complete a purchase, and the chkcookie session is only active whilst your browser window remains open.

 

Third Party Cookies

Gracefruit Limited uses a number of suppliers who also set cookies on this website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie Name Description
Google Analytics __utma
__utmb
__utmc
__utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Facebook Social Widgets datr For the purpose of making it easy to tell others about this website, we may from time to time display Facebook widgets such as "Like" buttons and other social plugins. These normally result in cookies being set in your browser to confirm that you’re logged in to Facebook, and to know when you’re interacting with Facebook Platform applications and websites. https://www.facebook.com/help/?page=176591669064814

 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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