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Delivery Information

Paid UK Express Orders:

UK express orders received and paid before 12pm Monday - Friday will be dispatched same day for next-business-day delivery. UK express orders received and paid after the cut off of 12pm Monday - Friday will be dispatched on the next business day. UK express orders received and paid on Saturday, Sunday and public holidays will be dispatched on the following business day. All delivery/dispatch times stated do not include weekends or public holidays, and are subject to collection and delivery by the courier.

UK Economy Orders

Paid UK Economy orders will be dispatched within 24 hours of receipt. All delivery/dispatch times stated do not include weekends or public holidays, and are subject to collection and delivery by the courier.

UPS Access Point

Paid UPS Access Point orders will be dispatched within 24 hours of receipt. You will need photo ID to collect your parcel.  Acceptable forms of ID include a valid passport, driving license, national ID card, or military ID card. All delivery/dispatch times stated do not include weekends or public holidays, and are subject to collection and delivery by the courier.

For UK mainland delivery, we ship exclusively by courier. Our UK Economy rate is £5.99 (£7.19 including VAT) and our UK Express rate is £8.99 (£10.79 including VAT). Both rates cover parcels weighing up to 25kg. UPS Access Point is available for £3.79 (£4.55 including VAT) and covers parcels weighing up to 20kg. Customers in central London may be charged a small congestion fee of 50p by the courier.

Please note that the UK mainland courier rates do not cover BFPOs, N. Ireland, Scottish Islands, Scottish Highlands, or Channel Islands. The courier rate to these destinations is £12.59 (£15.11 including VAT), and delivery to these destinations may take additional time. A signature will be required upon delivery.

Please allow up to two (2) business days for UK mainland delivery when choosing our UK Express Delivery option and up to three (3) business days when choosing UK Economy Delivery or UPS Access Point. All delivery times quoted are subject to collection by our courier.

We are happy to ship within Mainland Europe and strive to keep shipping fast and affordable. For parcels being shipped within the EU, please allow up to ten (10) business days (excluding holidays) for delivery. Parcels to Norway and Switzerland may take longer due to customs regulations in those countries. Gracefruit LTD is not liable for any duties or customs fees. These fees are the responsibility of the customer.

Orders are shipped daily, Monday through Friday. Please ensure your delivery address is correct as we cannot be responsible for parcels delivered to an address which has been provided incorrectly. There will will be an additional delivery charge for parcels redirected to any address other than the delivery address provided by the customer at checkout. Please ensure that someone is able to sign for your parcel. After three (3) delivery attempts by our courier, your parcel will be returned to us and your order refunded minus the shipping cost.

We are unable to offer a nominated delivery date for delivery and will not hold orders in our warehouse.

We are happy to ship to homes and businesses, but we are no longer able to ship to hotels or post boxes. Please ensure you provide a residential or business address for delivery as our courier will not deliver to a PO box.

If you have not received their parcel within the time frames below, please contact us.

  • UK customers - three business days from date of dispatch.
  • EU customers - ten business days from date of dispatch.
  • NON-EU customers - twelve business days from date of dispatch.

International shipping prices (excluding VAT).

These prices cover parcels weighing up to 25kg, excludes Cyprus and Russia.

  • Andorra: £14.59
  • Austria: £12.49
  • Belgium: £12.49
  • Bulgaria: £16.49
  • Croatia: £23.39
  • Cyprus: From £24.99
  • Czech Republic: £12.49
  • Denmark: £14.59
  • Estonia: £16.49
  • Finland: £15.49
  • France: £13.49
  • Germany: £10.39
  • Greece: £15.49
  • Hungary: £15.59
  • Ireland: £12.49
  • Italy: £15.49
  • Latvia: £16.49
  • Lithuania: £16.49
  • Luxembourg: £12.49
  • Netherlands: £10.39
  • Norway: £25.99
  • Poland: £15.49
  • Portugal: £14.59
  • Romania: £16.49
  • Slovakia: £14.59
  • Slovenia: £16.49
  • Spain: £15.49
  • Sweden: £15.49
  • Switzerland: £25.99

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