Terms & Conditions

Payments

We use Paypal's industry-leading secure system to process payments. You don't need a Paypal account to pay this way. The system works just like any other merchant payment system. Simply enter your credit card details and submit your payment. We also accept payment through Nochex and bank transfers. If you wish to pay by card via telephone, please ring us on 01324 841353.

To pay by bank transfer, please transfer your payment in GBP ONLY to the following account:

Bank Name: Cooperative Bank
Bank Account Number: 68110233
Sort Code: 08-92-50
BIC: CPBKGB22
IBAN: GB20CPBK08925068110233

PLEASE NOTE: Payment must be made via bank transfer within 7 days of placing your order, else your order will be cancelled. You must include your order number with your payment. Please ensure your payment is made IN FULL and allows for any fees charged by your bank. Bank transfers received without an order number or in the wrong amount may be refused and returned to the sender.

Order Processing

Orders may be placed through our website at www.gracefruit.com. We also accept orders by telephone and by email. We strive to ship orders within one business day of receipt, but during busy times it may take longer. Please see our Delivery Information page for up-to-date shipping and turnaround times.

Once received, orders cannot be amended. We are unable to add items to paid orders.

Sampler packs are limited to three (3) per order.

Backorders

While we try to maintain a constant stock of all of our items, we do sometimes run out. We will make every effort to update the site immediately to reflect this, but occasionally, orders do slip through. If this should happen, we will simply delete the out-of-stock item from your order, refund the purchase price of the item, and process your order as normal. We will also notify you by email.

Returns & Cancellations

We are unable to accept returns on fragrance or flavour oil. Goods other than fragrance or flavour oils may be returned if they are deemed unsatisfactory by the customer. We will accept returns of unused products within seven days of purchase. To return a product, please contact us via email for instructions on how to handle the return. Do NOT send any items back to us without prior arrangement. Your statutory rights are not affected.

In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage, you must retain all packaging. We may ask for photos in order to submit a claim to our carrier.

Cancellation must be made within seven days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. Return postage for any cancelled order is the responsibility of the buyer.

Pricing

While we strive to maintain the lowest possible prices at all times, it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without notice. Our prices are displayed both with VAT of 20% and without VAT.

Delivery Information

For UK delivery, we are now shipping exclusively with DPD. Please allow up to three (3) business days for UK delivery when choosing our UK Express Delivery option and up to five (5) business days when choosing UK Economy Delivery. Please note that our rates do not cover BFPOs, Channel Islands, Northern Ireland, or the Scottish Islands. There will be an additional charge to send to these destinations. We do not offer Saturday deliveries. All delivery times quoted are subject to collection by our courier.

We are happy to ship internationally and strive to keep shipping fast and affordable. For parcels being shipped within the Mainland EU, please allow up to ten (10) business days for delivery. Non-EU shipments may take up to thirty (30) days due to customs regulations in those countries. Gracefruit Limited is not responsible for any duties levied by customs.

Orders are shipped daily, Monday through Friday.

Please ensure your delivery address is correct as we cannot be responsible for parcels delivered to an incorrectly provided address. There will will be an additional delivery charge for parcels redirected to any address other than the delivery address provided by the customer at checkout.

We are happy to ship to homes and businesses, but we are no longer able to ship to hotels. Please provide a residential or business address for delivery as our courier will not delivery to a PO box.

If a customer has not received their parcel within the time frames below, they MUST contact us straight away.

• UK customers - three business days from date of dispatch
• EU customers - ten business days from date of dispatch
• NON-EU - must allow up to 30 days

Secondary Carriers and Forwarding Agencies

If a customer chooses to use their own carrier or forwarding agency, Gracefruit Limited is not liable or responsible for any loss or damage incurred once the order is in possession of said carrier or agency. Once the parcel has been signed for by the secondary carrier or forwarding agency, our liability ends.

VAT information

Our prices are displayed both with VAT and without. VAT of 20% will be added to all orders.

If you have a valid EU VAT number or you are having your goods shipped to a non-EU country, please submit our VAT Enquiry Form so that we can update your account and ensure that VAT will not be added to your order. VAT will be added to all UK orders.

Please note that all VAT-exempt orders MUST be delivered to the physical address of the owner of the VAT number. We can not ship a VAT-exempt order to an alternate address.

Our VAT number is: 935 8115 14
Our EORI number is GB 935 8115 14000

Disclaimer

Our products are for external use only. While all of our fragrance oils are toiletry grade, some can be harmful to skin and eyes in an undiluted from, so please take precautions when handling them. Please be aware that fragrance oils are not perfumes and should not be applied directly to skin. Refer to the MSDS for proper handling, disposal, and safe usage limits.

Gracefruit Limited accepts no responsibility for the mishandling or misuse of any of our products. It is the buyer's responsibility to test compatibility before proceeding with manufacture using our raw materials and/or packaging materials. Gracefruit Limited cannot be held liable for products made using our raw materials or packaging materials.

Please be aware that when buying goods on the internet, you are entering into a legally binding contract. The contract bertween the customer and Gracefruit Limited begins once an order has been paid for by the customer. If you feel you have made an error when placing your order, please contact us so that we can make the correction. UK laws are applicable.

Collecting Gracefruit Points

You MUST have or sign up for a Gracefruit.com account in order to be eligible for Gracefruit Points, anyone using the guest checkout option will not be issued with Gracefruit Points.

The standard number of points you will collect are 4 Gracefruit Points for every £1 you spend on qualifying purchases. Please note that the number of points collected may vary, ie. fewer points will be awarded for bulk items.

VAT and shipping costs are not eligible for points.

After shopping at Gracefruit Ltd (www.gracefruit.com), your points will be automatically uploaded to your account within 5 days of your order being dispatched.

During points events, existing points promotions will not be multiplied, and event points may take an additional 5 days to be awarded.

Gracefruit Ltd reserves the right to withdraw points, promotions, and/or offers at any time and without notice.

Distributors or those receiving discounted pricing will not be eligible for Gracefruit Points.

Points will be deducted from your account if any items are returned.

Orders placed prior to 03/10/12 at 1pm BST do not qualify for points.

Spending Gracefruit Points

One point is worth one penny to spend on products at Gracefruit Ltd (www.gracefruit.com). - Points may not be exchanged for cash or transferred in any way.

Points may be redeemed in part or in full, meaning and order may be paid for in full with points or a mix of points and money.

Points may not be used to pay for delivery costs.

We reserve the right to substitute or remove products and services available for points collection and redemption without notice.