Payments

We use Paypal's industry-leading secure system to process payments. You don't need a Paypal account to pay this way. The system works just like any other merchant payment system. Simply enter your credit card details and submit your payment.

Backorders

While we try to maintain a constant stock of all of our items, we do sometimes run out. We will make every effort to update the site immediately to reflect this, but occasionally, orders do slip through. If this should happen, we will simply delete the out-of-stock item from your order, refund the purchase price of the item, and process your order as normal. We will also notify you by email.

Returns & Cancellations

We are unable to accept returns on fragrance oil. Goods other than fragrance oils may be returned if they are deemed unsatisfactory by the customer. We will accept returns of unused products within seven days of purchase. To return any product, please contact us via email for instructions on how to handle the return. Your statutory rights are not affected.

In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt.  In the event of damage, you must retain all packaging.  We may ask for photos in order to submit a claim to our carrier.

Cancellation must be made within seven days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. There will be a 15% restocking fee on orders cancelled after dispatch.

Pricing

While we strive to maintain the lowest possible prices at all times, it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without notice. Our prices do not include VAT.

Shipping Information

For UK delivery, we are now shipping exclusively with DPD. Please allow up to three (3) business days for UK delivery when choosing our UK Express Delivery option and up to five (5) business days when choosing UK Economy Delivery. Please note that our rates do not cover BFPOs, Channel Islands, Northern Ireland, or the Scottish Islands. There will be an additional charge to send to these destinations. We do not offer Saturday deliveries.

We are happy to ship internationally and strive to keep shipping fast and affordable. For parcels being shipped within the EU, please allow up to ten (10) business days for delivery. Non-EU shipments may take up to thirty (30) days due to customs regulations in those countries. Gracefruit Limited is not responsible for any duties levied by customs.

Orders are shipped daily, Monday through Friday.

Disclaimer

Our products are for external use only. While all of our fragrance oils are toiletry grade, some can be harmful to skin and eyes in an undiluted from, so please take precautions when handling them. Refer to the MSDS for proper handling and disposal.

Gracefruit Limited accepts no responsibility for the mishandling or misuse of any of our products. It is the buyer's responsibility to test compatibility before proceeding with manufacture using our raw materials. Gracefruit Limited cannot be held liable for products made using our raw materials.

Please be aware that when buying goods on the internet, you are entering into a legally binding contract. The contract bertween the customer and Gracefruit Limited begins once an order has been paid for by the customer. If you feel you have made an error when placing your order, please contact us so that we can make the correction. UK laws are applicable.